BoRo FAQs

Sign up using your email or phone number and complete a quick verification process. Once verified, you can start renting or lending items in your area.

Yes. Identity verification is required before renting or lending to help keep the community safe and trusted. The process is fast and secure.

Yes, you can explore available items without signing up. An account is required to book, rent, or list items.

Tap Forgot Password on the login screen and follow the instructions. You’ll receive a secure link to reset your password.

Yes. You can update your profile details, contact information, and payment methods anytime from your account settings.

BoRo is rolling out city by city. Availability depends on your location, with new areas added regularly.

You can browse on the web, but renting and lending works best through the mobile app. The app provides full access to messaging, payments, and support.

Yes. The BoRo app is free to download, and you only pay when you rent or earn when you lend.

Borrowers pay securely through the app when a rental begins. All pricing, fees, and any required holds are shown clearly before confirming.

Lenders receive payouts after the rental is completed and the item is returned as agreed. Funds are deposited directly to the linked payout method.

BoRo charges a small service fee to support platform operations and protection features. All fees are displayed upfront before booking.

Lenders set their own prices, with optional pricing suggestions based on item value and demand. This helps keep pricing fair and competitive.

Some rentals may include a temporary protection hold. Any deposit or hold amount is clearly shown before you confirm the rental.

Find an item nearby, choose your rental dates, and submit a booking request. Once approved, you’ll pick up the item and return it when finished.

Create a listing by adding photos, a description, pricing, and availability. Once approved, your item becomes available for others to rent.

Rental durations vary by item and lender preferences. Available dates are shown clearly before booking.

Yes, cancellations are allowed based on the rental’s cancellation terms. Any applicable fees or refunds are shown before you confirm.

Certain items are restricted for safety or legal reasons. Prohibited items are outlined in BoRo’s community guidelines.

You can contact support through the app or the Support section on our website. Our team is available to help with rentals, payments, or account issues.

If an issue occurs, report it directly in the app. BoRo Support will guide you through the next steps.

You can report concerns from the rental details or user profile. Reports are reviewed promptly to keep the community safe.

BoRo Shield helps protect rentals with user verification, secure payments, and damage protection options. It’s designed to reduce risk and build trust on the platform.

If damage occurs, BoRo reviews the situation using provided evidence and rental details. Protection options may apply depending on the circumstances.

BoRo has safeguards in place to handle late or missing returns. Additional charges or recovery steps may apply based on the rental agreement.

Yes. After each rental, borrowers and lenders can leave reviews. This helps maintain accountability and trust across the community.

Yes. BoRo uses industry-standard security practices to protect your personal and payment information.